REFUND POLICY owned by TIQUEGAMES SL,  B16986945 takes pleasure in enacting a wholly customer-centric Refund Policy based on the dictum “Going above and beyond to make customers feel special”.

In case, fails to fix a problem under the Incident-based Service Plan, we don’t charge any fee from the customer in question (provided he/she has complied with the terms and conditions mandated in the Plan). 

Even if the customer has been charged, but is not satisfied with the resolution offered, he/she is authorized to seek free technical support from us within 30 days from the day of initially receiving the service. will make use of all commercially reasonable efforts to resolve the problem. However, if that is unsuccessful, we will refund the fees paid against the service.

The money will be returned using the same collection channel, by transfer back to the account used to make the payment. If there are problems using the same payment channel, the customer will be contacted immediately by representatives for additional information required for a bank transfer (Account holder, IBAN, BIC/SWIFT, full address) or Paypal as alternative  (Paypal accounr or Paypal ME). It should be mentioned that in the case of Paypal, the customer will have to pay the full commission fee applied by Paypal for this transfer (between 1-3 € depending on the currency). 

Unless stated in writing otherwise, all fees and charges are nonrefundable. holds the right to modify the pricing of tech support plans, or add new fees or charges to existing ones, by informing the customer in advance. Money paid against purchase of any third party software, or application (along with the corresponding activation-key or product-key) from will be completely non-refundable. 

At the customer’s solemn request, our tech support representatives will make every effort to make sure that the purchased product works in the expected way as claimed by its developer(s) or publisher(s). However, we disclaim from attributing any kind of warranty to the marketed product.

 How to cancel an order?
If you want to cancel a transaction, please send a request to within 24 hours after making the payment. The cancellation of the transaction is done exclusively if the service has not been used, the account/license purchased has not been activated. If a license has been activated, refunds will only be accepted in exceptional cases and following an investigation.
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